Why Are Two Orders Being Created in My Shopify Admin?

When a new ShareCart order gets placed on your store you'll notice that 2 separate orders get created in your Shopify admin. This is because ShareCart leverages Shopify's Gift Card API to provide a safe and secure checkout experience for both the Shopper and the Payer. It also has the added benefit of collecting twice the number of customers!

1

Shopper's order: This will contain the items that the Shopper has shared from your store. When it has been paid for by the Payer, this order will have a fulfillment status of unfulfilled and tag of ShareCart Shopper. This is the order that you will need to fulfill and the customer that you will need to ship to.

2

Payer's order: This represents the payment received by the Payer and requires no further action. This order will have a fulfillment status of fulfilled and tag of ShareCart Payer.

Each order created by ShareCart in your Shopify admin will also be tagged with ShareCart and ShareCart #C<NUM> where <NUM> is the unique identifier for the cart used by ShareCart. This will be different for each cart.

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